Privacy Policy

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Last Updated: Monday 17th March 2025

At Adfinity Media, operating under the brand My Housing Support (“we,” “our,” “us”), we are committed to protecting your privacy and ensuring the security of your personal information. This privacy policy outlines how we collect, use, and protect your data when you visit our website or use our services. By using our website, you agree to the terms set out in this policy.

1. Information We Collect

We collect the following types of personal data when you visit our website or use our services:

Personal Identifiable Information: Name, email address, phone number, and any other details you provide when completing forms on our website.
Technical Data: IP address, browser type, device information, and cookies (for analytics and functionality purposes).
Usage Data: Information about how you interact with our website (e.g., pages visited, time spent on the site).

2. How We Use Your Information

We use the personal data we collect for the following purposes:

To assess your eligibility for housing disrepair claims and refer you to FCA-regulated claims management companies and SRA-regulated law firms.
To communicate with you, including responding to inquiries, providing updates on your referral, and offering customer support.
To improve our website and services, monitor website performance, and enhance the user experience.
To comply with legal obligations or respond to legal processes.

3. How We Share Your Information

We will share your personal data with the following:

FCA-regulated claims management companies and SRA-regulated law firms for the purpose of assessing and managing your housing disrepair claim. These professionals will handle your claim process and may contact you directly.
Third-party service providers (e.g., website hosting, analytics tools) who assist us in operating our website and services. These third parties will only access personal data as necessary to provide their services and are obligated to protect your privacy.
We will never sell your personal data to third parties.

4. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this privacy policy, including for legal, regulatory, and operational requirements. Once your data is no longer needed, we will securely delete it.

5. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure. While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Under data protection laws, you have the following rights regarding your personal data:

Access: You have the right to request a copy of the personal data we hold about you.
Correction: You can request that we correct any inaccurate or incomplete information.
Deletion: You may request the deletion of your personal data, subject to legal obligations or business needs.
Restriction: You may request that we limit the processing of your personal data in certain situations.
Objection: You can object to the processing of your data, including for direct marketing purposes.
Data Portability: You may request a copy of your personal data in a commonly used, machine-readable format. To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below.

7. Cookies

Our website uses cookies to enhance user experience. Cookies are small files that are placed on your device to track your preferences, remember your activity, and help improve website functionality. You can choose to accept or decline cookies through your browser settings. Please note that disabling cookies may affect your ability to use some features of our website. For more details on how we use cookies, please refer to our Cookie Policy.

8. Third-Party Links

Our website may contain links to third-party websites that are not controlled or operated by us. This privacy policy does not apply to third-party websites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party websites you visit.

9. Children’s Privacy

Our website is not intended for individuals under the age of 18, and we do not knowingly collect personal data from children. If we discover that we have inadvertently collected data from a child under 18, we will take steps to delete that information.

10. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and the “Last Updated” date will be revised. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this privacy policy or our practices, or if you would like to exercise your rights regarding your personal data, please contact us at:

Adfinity Media (Operating under the brand My Housing Support)
Email: [Info@adfinitymedia.co.uk]